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I ordered 2 extention parts for a new faucet in late January from this company. After five days without seeing that it had shipped, I contacted them by email to ask when it would be shipped and found out that it was going to be at least 2 weeks. I immediately cancelled...
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#1198955
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Placed an order for a bathtub after seeing a lead of 1-2 weeks for that manufacturer on their site. 10 days later, order still showed as "processing". Contacted support, got an e-mail saying that 3-4 weeks is more likely. I pressed for more information and got back 6+...
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#1179500
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I ordered kitchen hinges 3 weeks ago, status@decorglamour.com said it would ship a week ago, asked for a tracking number via email (their preferred correspondence) and never received an answer. Now that I am at the end of the 4th week, I called their customer service...
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1.9
I didn't like
  • Minimal customer service
#1161230
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Decor Glamour - Horrible Company

Decor Glamour will not honor their return policy. Buyer beware!
1.0
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Exchange, Refund and Cancellation Policy
Staff
#1143174
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Ordered 2 sinks....they said it would take 3-4 weeks. 5 weeks went by and i sent them an email saying if the products were not delivered by a certain date i was cancelling my order. That date came and went. 7 weeks later they charge my credit card and try and send the...
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1.0
#1055731
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Decor Glamour - Multiple locks not keyed alike

Ordered 4 locks for house. Were supposed to be keyed alike and charged for this. Arrived and contractor installed but now have 4 separate keys. Called customer service and waited an hour before told the only thing they would do is send new cylinders that I should install. Right. I have to call a locksmith and they won't pay to have them rekeyed.
2.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
Website
#1042327
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We ordered a whirlpool bath by Maxx Bath that they had the best price on. Now, I regret giving them my credit card number. We had countless fraudulent charges after we ordered and they not only didn't fill the order, they wouldn't respond to our requests. This is a...
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#1036907
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Decor Glamour Shipping Service Review

Ordered a $50 garbage disposal button that never came. Emailed them dozens of times with no response. Ready to ask Amex to issue me a refund. Don't trust them. They cannot be reached by phone nor will they respond to emails
#1008020
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We ordered a sink, countertop and backsplash the end of April and were told it would be shipped in June we heard nothing more, after countless calls and emails they told us July because the backsplash was on back order, they had the sink and countertop but wanted us to...
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Anonymous
Kathy Hall-Zientek

Interesting stuff....I can't get anyone to answer the freakin' phone.....or check my numerous emails....it's crazy stuff and I'm baffled as to why they won't respond....when y...

3.0
#945964
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do yourself a favor and go with another company they just divert to empty email service and don't address your situation w/ the ability to track shipping these days they should be able to do much better ...our problem may be due to their being a middleman rather than...
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#921542
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