I ordered 2 extention parts for a new faucet in late January from this company. After five days without seeing that it had shipped, I contacted them by email to ask when it would be shipped and found out that it was going to be at least 2 weeks. I immediately cancelled...Read more
Placed an order for a bathtub after seeing a lead of 1-2 weeks for that manufacturer on their site. 10 days later, order still showed as "processing". Contacted support, got an e-mail saying that 3-4 weeks is more likely. I pressed for more information and got back 6+...Read more
I ordered kitchen hinges 3 weeks ago, email@example.com said it would ship a week ago, asked for a tracking number via email (their preferred correspondence) and never received an answer. Now that I am at the end of the 4th week, I called their customer service...Read more
I didn't like
- Minimal customer service
Decor Glamour - Horrible Company
Decor Glamour will not honor their return policy. Buyer beware!
Ordered 2 sinks....they said it would take 3-4 weeks. 5 weeks went by and i sent them an email saying if the products were not delivered by a certain date i was cancelling my order. That date came and went. 7 weeks later they charge my credit card and try and send the...Read more
Decor Glamour - Multiple locks not keyed alike
Ordered 4 locks for house. Were supposed to be keyed alike and charged for this. Arrived and contractor installed but now have 4 separate keys. Called customer service and waited an hour before told the only thing they would do is send new cylinders that I should install. Right. I have to call a locksmith and they won't pay to have them rekeyed.
We ordered a whirlpool bath by Maxx Bath that they had the best price on. Now, I regret giving them my credit card number. We had countless fraudulent charges after we ordered and they not only didn't fill the order, they wouldn't respond to our requests. This is a...Read more
Decor Glamour Shipping Service Review
Ordered a $50 garbage disposal button that never came. Emailed them dozens of times with no response. Ready to ask Amex to issue me a refund. Don't trust them. They cannot be reached by phone nor will they respond to emails
We ordered a sink, countertop and backsplash the end of April and were told it would be shipped in June we heard nothing more, after countless calls and emails they told us July because the backsplash was on back order, they had the sink and countertop but wanted us to...Read more
do yourself a favor and go with another company they just divert to empty email service and don't address your situation w/ the ability to track shipping these days they should be able to do much better ...our problem may be due to their being a middleman rather than...Read more
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